Extensions Warranty

Hello Beauty,

We are delighted that you have decided in favour of our LONGTIME HAIR human hair extensions. Because we are convinced of our quality, we would like to assure you of this and offer you a voluntary 3-month guarantee.

The following conditions must be met in order to be eligible for the guarantee:

    The LONGTIME HAIR human hair extensions have been professionally applied
    Only our LONGTIME HAIR care range*, specially designed for human hair extensions, has been purchased and used with the extensions: you can find our care set II here

(*If a certain product is indispensable for you, e.g. for health reasons, please briefly agree this in writing with our customer service at service@longtimehair.com and have the use confirmed in order to retain the warranty claim)

    No chemical/colour treatments have been carried out on the extensions
    The extensions have not been subjected to excessive stress or heat

Should the extensions become defective within 3 months from the date of purchase despite meeting these requirements, we will refund the purchase price as soon as you have sent us the complete hair. Please use the following address:

MAKI OFF GmbH
Customer Service
Robert-Bosch-Str. 41
50769 Cologne

Please note that this guarantee only applies to material or manufacturing defects and not to damage caused by improper or wilful handling or care. In this case we reserve the right to refuse reimbursement.

The reimbursement claims are only applicable to the extensions, not to any other costs incurred in connection with the hair lengthening/thickening.

In addition, the claim for reimbursement will only be valid if the extensions are unwearable/unusable. Normal wear and tear such as dryness, hair breakage/splitting and colour fading, as well as allergies to foreign hair and/or connection points are excluded from the guarantee. We will be happy to inform you about the ingredients in order to rule out possible intolerances.

Wavy and curly textures are not covered by the guarantee.

Warranty rights remain unaffected by the guarantee.